Job Description

Responsibilities:

• Provide support to our customers by processing orders, requests for pricing, product availability, order status, delivery, billing questions as well as returns and credits
• Resolve customer complaints and address concerns as appropriate with the goal of first contact resolution
• Answer product or service inquiries troubleshoot and support our customers in facilitating communication for technical assistance
• Partner with other departments and with our suppliers to find solutions.
• Assist in working to increase revenue by offering substitutes and/or alternative products where applicable
• Make recommendations on areas for process improvements

Requirements:

• High school graduate, bachelor’s degree preferred, or a similar combination of education and experience.

Experience:

• 2-3+ years of experience in a customer service role, customer call centre experience is a plus
• Experience working in an office environment is also a plus

Knowledge, Skills Abilities:

• Bilingualism – Strong English/French communication, both verbal and written
• Highly developed sense of dedication to customer happiness
• Ability to problem-solve customer inquiries via telephone, chat and email
• Demonstrates attention to detail, accuracy and quality
• Organizational and time management skills, ability to prioritize and multi-task, Team player
• Practices active listening
• Ability to maintain composure and positive demeanour during difficult times
• Proficient PC skills in Microsoft Office, IE, and strong typing skills required; able to work in multiple systems concurrently using multiple monitors.

Job Description

About Us:

When you're part of the team at Chem Science Inc , you'll do important work, and you'll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you'll find the resources and opportunities to make significant contributions to the world.

How you will make an impact:

Our Sales Representatives are responsible for the sales of research products and services within a defined territory. They maintain effective customer relations, develop opportunities for growth within an existing customer base, and assure market penetration and profitability while achieving sales and profit forecasts. This is an excellent opportunity for an energetic professional who is looking to gain experience in Sales with a company that is a world leader in their industry!

Key responsibilities will be:

• Develop and maintain effective customer relations with purchasing and end user within assigned territory
• Independently make decisions, but also utilize available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources; Seeks out broader relationships within the account to help facilitate networking and prospecting
• Perform sales calls and vendor relations with all customers and potential customers in the assigned territory
• Researches competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data into the business plan; Introduce new products and services
• Manage pricing within territory to control profitability
• Maintain accurate reporting, records, and files necessary for proper management of territory
• Communicate with supervisor any customer issues or potential problems, perform other tasks assigned by manager
• Inform customers of supply and price trends and assist in inventory control, consults with customers
• Positively represent Chem Science Inc at all times throughout customer locations

Who are we looking for?

• 2+ years of sales experience, preferably in the research laboratory industry OR lab experience
• Bachelor's degree is required, preferably in the sciences or equivalent work experience.
• Strong interpersonal, oral and written communication, and presentation skills
• Computer proficiency in MS Office and the internet
• Must possess the organizational skills to multi-task and meet deadlines as needed
• Strong industry, pharmaceutical and science background preferred
• Able and willing to travel to customer locations
• Demonstrates the Chem Science values of – QUALITY, SERVICE, RELIABILITY